From early footy days in Adelaide, through to an international career in gaming and hospitality spanning the US, Asia and New Zealand – Andrew Neagle has always savoured a challenge. Our Strategic Development Lead for Hospitality singles out creativity in a rapidly changing sector.

A little about yourself?

I was born, raised and educated at a Marist Brothers College in Adelaide. I tried my hand at various sports through the college curriculum: cricket, swimming, tennis and athletics. However, Aussie Rules football was my go-to sport. I played for my old scholar’s team and was subsequently selected in the South Australian State Amateur team.

On moving to Sydney, I became involved in the Coogee Nippers junior life saving program for 11 years, teaching children beach safety. I enjoy the beach and on weekends I’ll head down to my local beach at Bronte for a swim across the bay.

Can you describe some career highlights?

Prior to joining Paynter Dixon, I spent the majority of my career in the gaming industry with two industry heavyweights: Aristocrat and IGT. If I had to identify a couple of highlights, the first would be the opportunity to live and work overseas, and secondly the people I have met along the way.

Working overseas forces you to challenge yourself, not only from a geographical perspective, but also from a business cultural understanding. I often used the term: ‘get comfortable being uncomfortable’ which helped whenever I was in a challenging business environment.

If it was not for the people I met along the way during my international secondments and travels, I certainly would not have enjoyed the numerous experiences and fond memories. It’s pleasing to know that many of these people are now close friends of mine.

 What attracts you to gaming and hospitality?

The gaming and hospitality sectors are generally entwined in one another. The industry is vibrant and exciting, particularly in NSW where gaming in clubs is a significant contributor to the overall industry.

Some people are unfamiliar with the clubs’ business model, and the fact that after-tax profits are reinvested for the benefit of members and the community.

This can lead to new or improved facilities, or financial support of charities, community and sporting groups. Unlike a commercial business, all investment goes back into the club.

 What do you regard as Paynter Dixon’s core strengths?

Paynter Dixon has a long association with the NSW Hospitality industry and has a range of strong industry partnerships, including the Leagues Clubs Australia, RSL & Services Clubs Association, and ClubsNSW – just to name a few. The company’s well-earned reputation ties back to our knowledgeable staff, the way we collaborate with clients, and our commitment to high-quality building. We stand by our work.

Which company value best describes how we work with hospitality clients?

If I had to pick one of our important values – It would have to be ‘Creative’ because the hospitality industry is always looking at new ways to attract and retain new customers. With the rise of social media, venues are attracting incremental and new clientele by creating an unforgettable experience underpinned by customer service.

A recent example of this is the Lady Banks Rooftop Bar at Bankstown Sports Club. The bar has enjoyed immense popularity since its opening – so much so that Paynter Dixon has had to increase the rooftop area to accommodate additional demand.

With hospitality venues always looking at ways to acquire a younger age demographic, in hand with the power of social media – creativity and partnering with the right expertise are key drivers to achieving this highly regarded outcome.

Andrew in discussion with Paynter Dixon’s Executive Chairman, James Boyd.