Rifhat has spearheaded operational performance and service delivery across the insurance landscape. Her work has focused on building high performance teams which embrace customer service and continuous improvement.
Previous roles have included Head of Complex Claims and Assurance with Strata Unit Underwriters, compliance management with CGU Insurance which is a subsidiary of ASX-listed IAG, and Chief Client Officer with a prominent insurance services builder.
Rifhat is constantly striving to improve service delivery through her leadership in strategy, governance and best practise. As Head of Insurance Operations, Rifhat oversees Paynter Dixon’s rapidly-growing insurance building services division.