As you may be aware, we are currently managing an incident involving our IT systems across the Paynter Dixon network, which appears to involve a third party gaining unauthorised access to those systems.

As a precaution, we have had to isolate our operating systems from external access whilst we investigate fully. The investigation is a very detailed process and requires a number of safeguards to be implemented as we progress through evaluating each individual operating system.

Initial assessments indicate that the focus of the incursion was centred around business disruption and has impacted our internal job management systems. Whilst we are progressing this investigation and systems restoration rapidly, it is a complex process.

We have engaged third party independent experts who are undertaking a thorough investigation and implementing mitigation and restoration as required.

At this time in the investigation our technical experts have not yet completed their analysis as to the full extent. Whilst it appears the disruption is confined to internal job reporting and management systems; we are also assessing all areas to ascertain whether any personal data that may be held in our systems could have been compromised or accessed.

Once we have a more detailed understanding, we will provide further updates and in the event that we ascertain that any personal data held by Paynter Dixon appears appear to have been compromised or accessed, we will take all appropriate steps to advise anyone affected and compete all other requisite actions.

There is no need for you to take any further action at this time.

We are working to restore a normal working environment as a priority, and we will provide you with a further update as soon as possible. In the meantime, and to protect yourself, Paynter Dixon recommends that you don’t open suspicious texts, pop-up windows or emails, and don’t click on any attachment or links that look suspicious.

As a precaution, we recommend that you remain vigilant for any unusual activity. For general information about protecting your data privacy, visit the ACCC’s ScamWatch website – https://www.scamwatch.gov.au/

Paynter Dixon takes the privacy of those whose information we hold extremely seriously and is taking all necessary steps to fully investigate this incident. If you have any questions in the meantime, please contact privacy@paynterdixon.com.au.

Kind regards,

Stephen Wainwright
Director